Work at Wahoo

Amazon Global eCommerce Manager

As the E-commerce Manager focusing on Amazon Global 1P, you will harness your expertise to strategize, manage operations, and spearhead business development within Amazon's first-party platform. This pivotal role demands not only a strategic and analytical mindset but also a hands-on approach to driving growth and optimizing our presence across global markets. You will be instrumental in crafting and executing a comprehensive growth strategy, managing all aspects of the business from pricing and P&L to SEO, SEM, and supply chain logistics. We are looking for a candidate who thrives in a dynamic, fast-paced global environment and is proficient in working with geographically dispersed teams across sales, supply chain, finance, and customer service to achieve outstanding results.

Are you excited about the challenge of leading Wahoo's Amazon eCommerce strategy? Then throw your name in the ring!

In this role, you will:

• Develop and implement a long-term growth strategy across multiple categories on Amazon.com.
• Own P&L, pricing, forecasting, financial operations, logistics, demand generation, SEO, SEM, onsite merchandising, and retail media across 10 international markets.
• Develop analytics around Wahoo's Amazon retail business, informing immediate go to market entry strategy and driving insights about incremental opportunities within categories the company competes.
• Forge and maintain strategic partnerships with Amazon Vendor Management, including facilitating weekly meetings, quarterly reviews, on-site visits, and promotional planning, ensuring consistent leverage, and preserving favorable margin conditions.
• Collaborate with product marketing teams and external creative resources to manage brand stores and product detail pages, including A+ enhanced content, titles, bullet points, product descriptions, images, and videos, to enhance click-through-rates and conversion.
• Implement dynamic retail media strategies (AMS), utilizing analytics and optimization tools for market research, digital shelf optimization, and retail media campaign management.
• Implement and monitor EDI integration with ERP systems to streamline data management and supply chain processes, reduce manual data entry errors, and improve operational efficiency.
• Conduct financial data audits and root cause analysis on chargebacks and shortages to address operational inefficiencies, implementing corrective actions to minimize losses and improve compliance.
• Monitor online reseller channels using scraping tools for real-time availability and pricing data. Manage Amazon brand registry, outbound serial capture, and mystery buys to further address unauthorized resellers, MAP violations, counterfeits, and patent infringements.

We'd love to hear from you if the following describes you:

• 5+ years of experience in brand management, channel management, and business development with Amazon
• Strong skills in data analysis and visualization using Tableau, PowerBI, Excel, and Google Sheets
• Expert knowledge of digital marketing, digital shelf optimization, SEO, CRO, keyword research
• Experience in sales and operations planning (S&OP), forecasting, logistics, project management
• Experience in Amazon Retail including Paid Ads (AMS), (1P) Vendor Central, (3P) Seller Central, A+ Content
• Experience using project management and collaboration platforms such as Slack, Asana, Jira, Confluence, Hangouts and Teams
• Experience in ERP, EDI and API (Amazon Vendor Central, Netsuite, Celigo, Commercehub, SPS Commerce)

Customer Support Agent

We're looking for a Customer Service Representative to be a part of Wahoo's industry leading customer service group. Are you excited about the challenge of helping Wahoo provide a top tier customer experience to Wahooligans across the globe? Then throw your name in the ring!

In this role, you will:

• Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
• Resolve customer issues by determining the cause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment and follow up to ensure resolution
• Use our customer service management system, [Zendesk], to log and manage customer service interactions
• Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, canceled)
• Explain the differences between various products for pre-sale customer inquiries
• Create database of product issues for ongoing analysis and partner with developers to resolve issues
• Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
• Test returns to collect and analyze customer feedback/issues
• Contribute to team effort by accomplishing measurable results
• Coordinate shipments of defective products to manufacturers for testing and/or credit
• Manage in-house spare / refurbished parts inventory

We'd love to hear from you if you have:

• A minimum of 1-3 years demonstrated experience performing a customer service role
• Prior experience working in a customer service role, preferably for a technology company dealing with connective devices
• A demonstrated ability to learn, understand, and follow established procedures based on technology
• A strong technological literacy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
• Exceptional customer service skills; pleasant, patient, and friendly attitude; plays well with others
• An ability to handle all customers patiently and with kindness
• Excellent written and verbal communication skills plus practiced listening skills
• A detail orientation with strong organizational ability to handle multiple events simultaneously
• A strong ability to problem solve and prioritize
• A “thick skin” and are able to handle complaints and unpleasant customers
• A strong bias for action and demonstrated desire for ownership
• Excellent time management and follow-up skills
• Foreign language a plus
• An enthusiasm for endurance sports; preferably cycling and running
• An entrepreneurial spirit and passion for sport/fitness and technology
• A willingness to work a flexible schedule to include early evenings and weekends
• Self-motivation and ability to work well in a team environment

Demand Planner

We're looking for a Demand Planner to develop, maintain, and improve the operational forecast by collaborating with cross-functional teams and identifying key market trends. In this role you will be responsible for analyzing historical sales data, improving forecast accuracy, and identifying opportunities for process improvement to enhance overall inventory efficiency. The ideal candidate for this role will have 2 to 3 years of experience in Demand Planning or a related Supply Chain planning role with an “own it” mentality and strong analytical skills.

Are you excited about the challenge of improving the S&OP process and enhancing customer satisfaction? Then throw your hat in the ring!

In this role, you will:

• Create and maintain the 12-to-18-month operational forecasts by item, customer, and location
• Evaluate input data and forecast output to improve accuracy and ensure appropriate context
• Collaborate with Sales and Finance to analyze and incorporate insights that drive a consensus forecast
• Facilitate the Demand Review process to contextualize forecast assumptions and make adjustments based on cross-functional alignment

We'd love to hear from you if the following describes you:

• Bachelor's degree in Business, Supply Chain management, Logistics, or a related field.
• 2 to 3 years of experience in Demand Planning or a related Supply Chain Planning role.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Detail-oriented and organized, with the ability to manage multiple priorities in a fast-paced environment
• Solution-oriented and highly driven individual with the ability to “think different” and do what's best for Wahoo and our athletes.

Sr. UX Designer

We're looking for a Senior Product Designer with strong UX research skills to help us create the next generation of Wahoo's user experience across our ecosystem of physical & digital products. The ideal candidate for this role has a passion for finding solutions that allow people to intuitively use our products. You will be skilled at each stage of the design process but always focused on the needs of the customer. In this role you will need to work with other designers, product managers, and software developers and will use UX research to ensure the team makes informed decisions.

Are you excited about the challenge of developing world-class user experiences for endurance athletes? Then throw your name in the ring!

In this role, you will:

• Collaborate with cross-functional teams and turn your insights into delightful products in a creative environment that requires great communication skills and the ability to execute a creative vision.
• Set design requirements based on information from product requirements, user research, and collaboration with the engineering team
• Plan and scope design efforts.
• Identify new product improvement opportunities.
• Create prototypes to catch design weaknesses and perform usability testing.
• Stay up to date on current industry trends and market conditions.
• Lead UX Research Initiatives by driving user research efforts throughout the product development lifecycle, from concept ideation to post-launch analysis.
• Conduct qualitative and quantitative research to deeply understand user needs, behaviors, and pain points.
• Develop and implement robust processes for integrating user research into the early stages of product development.
• Work closely with cross-functional teams to ensure that user insights inform decision-making from project initiation.
• Provide insights and incorporate feedback into product designs.
• Advocate for cyclists, runners, and multi-sport Athletes.
• Coordinate with other design team members to ensure a cohesive experience flows across all products & touchpoints of our ecosystem.
• Modify and revise existing designs to meet user feedback and changing customer preferences.
• Support high standards of design and product quality.
• Work hand-in-hand with engineers to ensure design intent is maintained & projects keep moving on schedule.
• Recommend new tools and technologies by staying abreast of the latest trends and techniques.
• Present product design ideas to cross-functional teams and senior leadership.

We'd love to hear from you if the following describes you:

• Proven experience in all phases of the design process including user research, Information Architecture, wireframing, prototyping, visual design, interaction design, and usability testing.
• An intuitive eye for customer needs beyond the obvious.
• Creative problem-solving skills & excellent attention to detail.
• 5+ years of professional work experience as a UX/UI designer, digital designer, product designer, or similar role.
• Experience collaborating with cross-functional team members.
• Experience collecting and interpreting both qualitative and quantitative research data.
• A well-rounded portfolio of iterative design work, demonstrating a strong understanding of objectives, and showing successful outcomes from concept to delivery to customer impact.
• Proficiency in Figma, JIRA, Maze, and other design tools.
• Experience designing for iOS & Android platforms.
• Experience working with hardware or integrated systems would be a bonus.
• A passion for Endurance sports.
• Ability to work with design systems and streamline workflows with software engineers.
• Experience working in an agile environment.
• Ability to effectively communicate and justify design concepts when collaborating with a team.
• A passion for design, not satisfied with the status quo, and always thinking of ways to improve the look & feel of Wahoo's digital UX.
• Motivated, creative personality, willing to “own it”, & do what's best for Wahoo & our athletes.